FAQ

Here are the questions I get asked most frequently - please have a look at these before making your enquiry.

I'm a sole trader and do all of the tasks here myself, so any time I can save answering calls and messages will mean more time I can spend working on your gear!

How much will it cost to fix my gear?

I cannot provide an accurate estimate or quote until I've physically assessed your equipment

However, please find some pricing guides on the respective guitar and amplifier pages (on the left) to get an indication of what can be involved.

How long will it take to fix my gear?

tl;dr - due to current workload, please expect around 4-8 weeks from drop-off to hear back from me

Long version - It's hard, if not impossible to specify a turn-around time due to parts availability, shipping delays, current workload and more factors. If you need an amplifier or guitar for a performance or other scenario, I can provide a short-term loan item, or recommend a backline hire company if you have specific needs.

I will contact you with a quote once your item has been assessed, and again with an invoice when it's ready to collect - please be patient with me, as a lot of turn around time factors are outside of my control. I strive to provide the highest quality workmanship and service possible, without taking short-cuts.

How do I pay for my gear once it's repaired?

Once I've completed a repair for you, you'll be notified by text and an invoice will be sent to your supplied email address, with necessary details within. The preferred payment method is via bank transfer or PayID - before or at pickup. Contactless card reader also available on pickup, but a surcharge applies. I cannot accept cash payments at this time, apologies!