FAQ

Here are the questions I get asked most frequently - please have a look at these before making your enquiry.

I'm a sole trader and do all of the tasks here myself, so any time I can save answering calls and messages will mean more time I can spend working on your gear!

How much will it cost to fix my gear?

I cannot provide an accurate estimate or quote until I've physically assessed your equipment

However, please find some pricing guides on the respective guitar and amplifier pages to get an indication of what can be involved. Repairs over $500 will require an up-front 50% deposit before commencing.

Minimum up-front bench fee for electronic repairs is $105 (this covers disassembly, assessment, research etc)

Labour rate is charged at $125 p/h plus parts for all repairs and will be quoted/estimated before commencing

How long will it take to fix my gear?

tl;dr - due to current workload, please expect around 1 month turn-around time

Full - this is a tricky one. Sometimes, I can repair your item reasonably quickly, ie within 2 weeks. Often though, there is a queue of items to look at before I can get to yours and I can't determine how long they will take to repair, either. Additionally, most of the parts used in repairs come from overseas. On top of that, parts orders sometimes can be delayed unexpectedly due to customs or other unforeseen things.

I will contact you with a quote once the instrument or device has been assessed, and again with an invoice when it's ready to collect - please be patient with me, as a lot of turn around time factors aren't in my control, thanks!

How do I pay for my gear once it's repaired?

Once I've completed a repair for you, you'll be notified and an invoice will be sent to your email. The simplest way to pay will be from the email via bank transfer or PayID (card as well, plus surcharge). Otherwise, I also accept bank transfer/PayID, EFTPOS (surcharge applies) on collection - I cannot accept cash payments at this time, apologies.